Zeller - Senior Application Support Engineer

About The Role :

As a Senior Application Support Engineer you will be a leading member of the team that shapes and owns Zellers commitment to excellent and highly available service Youll Be Doing :

• Deliver projects that improve the service delivery of Zellers Application Support team.
• We are looking for someone to be a senior member of a small team, but is still principally involved in hands-on service delivery.
• Be a primary point of contact for escalated product issues from Zellers account and customer success teams.
• Work closely with Development, QA and Product Teams to find short and long-term solutions to issues that affect customer experience.
• Own and orchestrate the triage, investigation and resolution of complex technical issues driving the pace of resolution and communicating well-thought out and reliable direction.
• Be an expert in the products and workflows you support and promote and share that knowledge to our partner teams.
• Using your technical expertise, participate in application monitoring using logs, data stores, internal tools and dashboards.
• Be a part of our incident response team, responding to alerts and bearing some on-call Skills And Experience We Are Looking For :
• Zeller is a product driven startup with a deep care for the quality of service we provide.
• Experience in software companies with a customer facing product is highly valued.
• You have the ability to manage multiple, competing tasks & priorities with ease in a fast-moving environment while maintaining a high level of attention to detail.
• A strong technical background with excellent troubleshooting, analytical and data skills.
• This should include familiarity with AWS services (or similar), an active SQL skill set, experience with release management toolset and service reporting tools (Datadog or similar).
• Automation mindset with the view to improve existing processes / procedures using available automation tools wherever possible.
• Strong documentation and knowledge sharing skills.
• Excellent communication skills and the ability to build strong partnerships with engineering, QA, and customer facing teams.
• Demonstrated experience participating in change management and incident response processes.
• Payments experience is highly valued but not required.
• Excitement and drive to work in a product company that delivers mission critical financial tools Zeller uses to get the work done :

Familiarity with these services or close equivalents is appreciated but we do not expect you to have used all of them;.

(ref : hirist.tech)