Senior Customer Support

Description

We are looking for a Senior Customer Support professional to join our dynamic team in India. The ideal candidate will have a strong background in customer service, with the ability to deliver high-quality support to our clients. This role requires excellent communication skills, a passion for helping others, and a proactive approach to problem-solving.

Responsibilities

• Provide exceptional customer service and support to clients via various channels including phone, email, and chat.
• Resolve customer inquiries, complaints, and issues effectively and efficiently.
• Maintain a high level of product knowledge to assist customers with their queries.
• Document and track customer interactions and feedback in the CRM system.
• Collaborate with other departments to enhance the customer experience and resolve complex issues.
• Train and mentor junior team members in customer support best practices.
• Identify trends in customer feedback and propose improvements to processes or products.

Skills and Qualifications

Skills Required

crm software, Data Analysis, Technical Troubleshooting, Process Improvement, Product Knowledge, Reporting Tools, Sla Management, Customer Engagement, Escalation Management