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Zoho Customer Support Engineer
ConfidentialChennai8 days ago
Job descriptionCollaborate with technical teams to identify and troubleshoot complex technical issues Communicate software updates, feature enhancements, and best practices to clients Explain technical concepts clearly and effectively to non-technical users Build and maintain strong client relationships, understanding their business needs and aligning Zoho solutions accordingly Provide personalized recommendations to maximize Zoho platform usage Conduct client training sessions on Zoho tools and features Stay updated on the latest Zoho product updates and new feature releases Continuously enhance product expertise and share best practices internally and externally Strong understanding and hands-on experience with Zoho applications Proven experience in customer support, preferably in SaaS or technology environments Ability to troubleshoot technical issues and guide customers toward effective solutions Excellent communication and interpersonal skills Strong business acumen and problem-solving abilities Organizational skills with attention to detail Ability to work independently and collaboratively Familiarity with support ticketing systems and creating user documentation Certification in Zoho applications Experience with other CRM or ERP systems Understanding of software development methodologies
Key Responsibilities :
Customer Support & Ticket Management
- Provide timely and effective support for Zoho applications, including CRM, Desk, Projects, Books, and related tools
- Track, manage, and resolve customer tickets, ensuring all concerns are addressed to client satisfaction
- Document all client interactions and maintain accurate logs of issues and solutions
Technical Troubleshooting & Communication
Client Relationship Management
Knowledge & Learning
Requirements :
Preferred Qualifications :
Skills Required
zoho crm, Troubleshooting, Technical Support, Scripting, Api Integration, Data Migration
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Customer Support Engineer • Chennai
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