Customer Support

Job Description

Key Responsibilities

• Respond promptly to customer inquiries through calls, emails, and chat.
• Make outbound calls to clients as and when required for follow-ups, confirmations, and relationship management.
• Provide accurate information and effective solutions to customer issues.
• Coordinate with internal departments to resolve queries efficiently.
• Maintain records of customer interactions and follow up as necessary.
• Ensure a high level of customer satisfaction by delivering professional and courteous service.
• Support in post-conference communication and feedback collection.
• Adhere to company policies, processes, and service quality standards.

Requirements

Basic proficiency in MS Office tools; familiarity with CRM systems is an advantage

Requirements

Customer Support and Tele calling experience