Senior Support Engineer

What you'll be doing :

• Lead and mentor junior support engineers
• Troubleshoot first- and second-level technical issues raised by local markets and regional users
• Prioritise issues and provide immediate workarounds to critical ones as far as possible
• Attempt to analyse the root cause of all problems and either provide the end users with a solution, workaround, or escalate the issue to the product team
• Verify, manage, track, and regularly communicate the status of issues reported between the user base in the region and the product team
• Perform data profiling, verification and analysis
• Monitor server activities, resource utilisation and general health of the systems, as required
• Collaborate with the DevOps team to implement new releases and changes in all environments
• Communicate new releases and changes to local markets according to the Change Schedule
• Participate and support user acceptance testing, as required
• Maintain application usage dashboard
• Build end-user training materials and operational guides
• Conduct training sessions

What you'll need : Essential

Desirable

Minimum qualifications :

Who you are :

You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting : of new ideas, new partnerships, new ways of working.

You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction : to try the new and to seek the unexpected.

You're extraordinary : we are stronger together : through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you :

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge

Skills Required

Ssas, .Net C#, Azure, Sql