Technical Customer Support Lead

#Urgent_Opening_for Canvendor

#Hiring : Technical Customer Support Lead - TCSL (5+ Years Experience) | Chennai | Immediate to 30 Days

Job Title : Technical Customer Support Lead

Years of Experience : 5+ Years

Location : Chennai

Work Mode : Based out of Chennai , with the ability to commute into the office 2-3 days per week (hybrid working arrangement)

Domain : Automotive, Mobility and Vehicle insights

About Job

Responsibilities :

• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes
• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally
• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment
• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues
• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements
• Detail-oriented with a commitment to accuracy, quality, and data security
• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours
• Intermediate understanding of technical systems, APIs, and SQL
• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus
• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred
• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles.

If interested kindly share your updated CV to ramas@canvendor.com