Senior Support Specialist

RESPONSIBILITIES :

• Work actively with team members to analyze and resolve application issues
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
• Improve application stability and performance by observing patterns, recurring failures and / or issues, and advise application owners on permanent fixes accordingly
• Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
• Actively participate in Change management process with view to manage risk in production environment
• Build and improve run books for generalists to minimize operational errors and gain fungibility / efficiency
• Develop reports that provide trending statistics to track and manage application health and support service performance
• Willing to learn and troubleshoot / support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire
• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS :
• Bachelor s degree (U.S. or equivalent) and Five-Eight (5-8) years of Software Development Production Management experience

MUST HAVE SKILLS AND / OR LICESNSES REQUIRED TO PERFORM THE JOB :

OPTIONAL SKILLS OR QUALIFICATION ( NICE TO HAVE )

Skills Required

Scripting Language, Python, Programming Language, Javascript, Unix