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Customer Support Onboarding Associate
ConfidentialChennai3 days ago
Job description3-6 years of experience in a professional customer service environment, supporting internal teams Bachelor s degree is mandatory Strong communication skills (verbal and written) Experience meeting SLAs in task-driven environments Analytical and problem-solving mindset Proficiency in Google Suite Fast learner, self-starter, and team player
As an Onboarding Support team member, you ll be pivotal in supporting internal productivity goals and ensuring the success of our customers using the Toast platform.
Key Responsibilities
- Leverage product knowledge and customer service expertise to support cross-functional workflows
- Meet defined SLAs consistently for assigned tasks
- Manage multiple tasks with competing deadlines efficiently
- Drive continuous improvement within the onboarding process
- Collaborate closely with teammates across local and global teams
- Communicate openly to raise concerns and share suggestions
- Embrace change and proactively pursue learning opportunities
- Manage tools including Salesforce.com, Zendesk, JIRA, and Asana
Required Skills Experience
Skills Required
crm software, Data Analysis, Customer Engagement
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Customer Support Associate • Chennai