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Senior Customer Success Manager
CultureMonkeyChennai, Republic Of India, IN26 days ago
Job descriptionStrategic CS Development : Craft and implement cohesive CS strategies tailored to critical stages of the customer journey, including upcoming renewals and QBRs / EBRs. Collaborative Insight Sharing : Partner closely with our founding members, providing valuable insights to enhance the overall customer process. Innovative Project Management : Strategically plan and execute new projects to identify areas for increased product usage and adoption. Creative Customer Campaigns : Develop and launch engaging campaigns to educate and nurture customers on the latest product features. Performance Reporting : Regularly report on product adoption, usage, and customer health to our leadership team, ensuring continuous monitoring and delivering actionable insights to stakeholders. Renewal pipeline generation : Experiment with diverse approaches to maintain a steady, qualified pipeline of renewals. Key Metric Tracking : Continuously monitor and report on crucial metrics such as renewals, churn rates, and CSAT scores. Operational Oversight : Provide operational oversight to ensure targets and KPIs are met. Best Practice Sharing : Educate clients on best practices to achieve product success with CultureMonkey.
About Us :
CultureMonkey is shaking up the HR Tech SaaS space. We’re a fast-growing, innovative startup focused on building tools that redefine employee engagement and company culture.
As we expand our product offerings and explore new business opportunities, we’re looking for a self-starter who thrives in high-speed environments and loves solving complex challenges. If you’re excited about making a real impact in a startup where your ideas can take shape, this is the place for you!
What We’re Looking For :
We seek a seasoned CS professional who embodies strategic insight, analytical acumen, business savvy, and operational excellence. Our ideal candidate will possess :
- Experience : 5-8 years of overall experience with at least 5 years in a CS role, preferably in SaaS / HR Tech.
- Balanced Skill Set : A combination of strategic insight, analytical capability, business acumen, operational efficiency, effective communication and collaboration skills.
- Process Expertise : Proficiency in systematic organization and delivering high-quality customer excellence.
- Data-Driven Approach : Expertise in applying data-oriented methods, adjusting parameters as needed and demonstrating powerful execution abilities.
- Stakeholder Management : Proven experience in handling various stakeholders, identifying key customers and collaborating with multiple teams.
- Technical Proficiency : Strong knowledge of relevant CS tools and technologies is a significant advantage.
- Empathy and Relationship Building : A customer-centric mindset with exceptional relationship-building skills.
- Global Customer Expertise : Proven expertise in front-ending global customers, preferably in the US.
Your Role and Responsibilities :
As a Senior Customer Success Manager, you will be working on customer engagement efforts, playing a pivotal role in driving success and satisfaction. Your responsibilities will include :
Be an important part of an employee-first org that walks the talk around building culture.
Check out Life at CultureMonkey here -
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Customer Manager • Chennai, Republic Of India, IN
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