Customer Success Manager (SaaS)

Who we're looking for

We're looking for someone work closely with customers to understand their business needs and challenges, and guides them to make the most of BotSpace to automate marketing, sales, engage customers and scale their business.

Note : Please avoid applying if you are still in college.

You'll need the following skillsets to be successful in this role :

• 3+ year of experience in a Sales, Success or Support role in a SaaS and / or B2B company is preferred
• A good understanding of the CRM, marketing and sales tools.
• Responsible for on-boarding and training of new customers
• Can take ownership of the relationship post sales and grow the customer
• Strong interpersonal skills and experience building strong relationships
• Proven track record of highly-professional customer service or sales in a fast paced, dynamic environment
• Experience using a CRM like Hubspot
• Experience managing outbound campaigns from list building, to outreach (call + email), CRM maintenance & consistent follow-up
• As a fully remote team, we're looking for hands-on, experienced candidates who are able to focus on the work and get it done.

What You'll Do

Mission & Vision :  When businesses succeed everyone prospers. Powerful software has proven to help businesses grow faster. Our mission is to provide businesses access to powerful software.

Customer Experience is key to every business's growth & success. The current CX software tools are subpar and bloated which slows teams and holds businesses back.

So we start there!

Skills Required

Hubspot