Zenskar - Senior Solutions & Success Manager

About this role

• At Zenskar, we've proven product-market fit and are scaling fast. We're now building out our - Customer Success & Solutions function- and we're looking for a senior leader who can be both - hands-on with customers today and a builder of the CS & Solutions org for tomorrow-
• If you're looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you're excited to - create the playbook, drive customer outcomes, and shape a global CS motion from scratch- , we'd love to talk.
• You'll work closely with the - CS Lead, founders, and cross-functional heads- to ensure every customer has a world-class experience - from pre-sales to go-live to expansion.
• What have we achieved so far with the GTM motion

Zenskar has found product-market fit and built a repeatable sales motion. Until now, our GTM success has been led by :

A 20-member demand engine (BDRs, Marketers, RevOps)

3 Account Executives

A 7-member Customer Success team

We have completed two sales cycles, through which we have converted customers, primarily in the US market. The product has demonstrated strong product-market fit, delivering zero customer churn to date.

What you will be doing :

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers / prospective clients.

Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients

Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches

Post Go-Live Success - Continuously assess client health / satisfaction. Collaborate with our product and engineering teams to resolve issues

Client Relations - Be the voice of our clients. Maintain open communication channels with clients

Bridge to Product / Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays

Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support

Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc

Why join Zenskar?-

Impact : - Be the senior CS & Solutions leader shaping how we engage customers from day one.

Visibility : - Work directly with founders and leadership on high-stakes customer initiatives.

Growth : - Build the team and function as we scale from - 1 - 100- .

Learning : - Be at the intersection of product, engineering, and customer success in a fast-paced SaaS environment.

If you want to roll up your sleeves, own customer outcomes, and scale a customer success engine that defines Zenskar's next phase of growth - this role is for you.

Key qualifications :

4+ years of experience- in Customer Success, Solutions Engineering, or related client-facing roles (startup / SaaS preferred).

Comfortable working in - US time zones (~3 : 30 am IST)- to directly engage with customers.

Ability to empathize deeply with customers, understand pain points, and translate them into solutions.

Entrepreneurial mindset : thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction.

Strong analytical and structured problem-solving skills.

(Preferred) - Computer science or technical background- able to understand product at a granular level, with basic coding ability.

(Preferred) Familiarity with - accounting, revenue recognition, billing, or finance operations-

High ownership, proactive communication, and bias for action.

Collaborative, low-ego personality with a sense of humor.

Not taking yourself too seriously : )

Compensation :

OTE : - INR 25 - 35 lacs

ESOPs

Location :

Remote

We have an office in Indiranagar, Bengaluru (if you like to work from office occasionally)

(ref : iimjobs.com)