Redis - Senior Manager - Customer Success

Who We Are : We're Redis :

We built the product that runs the fast apps our world runs on.

(If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business-whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers.

We're creating a faster world with simpler experiences.

You in?.

Role Overview : We are looking for a passionate and results-oriented Customer Success Manager (CSM) to join our team in the APAC region.

As a CSM at Redis, you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention.

You will work closely with cross-functional teams to align Redis's offerings with customer goals, becoming a trusted advisor and advocate for their success.

Key Responsibilities :

• Customer Relationship Management : (Travelling across India 30-40%).
• Serve as the primary post-sale point of contact for assigned customers, fostering trust and - understanding their business goals.
• Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions.
• Build and maintain long-term relationships with stakeholders across technical and business teams.

Value Realization and Advocacy :

Customer Enablement and Success Planning :

Retention and Growth :

Collaboration and Teamwork :

Qualifications : Experience :

Technical Acumen :

Customer-Centric Mindset :

Communication Skills :

Problem-Solving Ability :

Collaboration Skills :

Tools & Systems :

Extra Great If You Have.

Experience with Redis or any other NoSQL database.

Experience with software development (Java, .NET, Python).

Some experience with DBaaS (relational or non-relational).

What We Offer :

Competitive compensation and benefits package.

Remote-first work environment with a flexible schedule.

Opportunities for professional growth and career development.

A dynamic, collaborative, and innovative work culture.

The chance to work with cutting-edge technology and a world-class team.

Redis Values Diversity : Redis is an equal opportunity employer and is committed to fostering an inclusive workplace.

We encourage candidates from diverse backgrounds to apply and bring their unique perspectives to our team.

(ref : iimjobs.com)