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Customer Success Manager – Childcare Enterprise SaaS (Remote, India – U.S. Hours)

Customer Success Manager – Childcare Enterprise SaaS (Remote, India – U.S. Hours)

iCare Softwarenagpur, maharashtra, in
2 days ago
Job type
  • Remote
Job description

📌 Important : To Apply

Please complete the following :

  • Math / Logic Quiz (https : / / forms.gle / dnh8NdeCJKwDTK9r8)
  • Enterprise SaaS Questionnaire (https : / / forms.gle / PLm3qY67TMGK4ePV7)

Send your resume with a cover letter explaining why this is the right job for you to :

📧 jobs@icaresoftware.com

Applications without the above will not be considered.

About iCare Software and the CSM Role

iCare is a U.S.-based enterprise SaaS company with 25+ years of industry experience. We help early education organizations streamline operations, improve financial performance, and enhance child development tracking through powerful, flexible software.

We are hiring Customer Success Managers to join our team remotely from India .

This hands-on role involves both strategic onboarding and technical customer support . You will work closely with new and existing clients to ensure their success — from implementation and training to ongoing support and optimization. You’ll need to be ready on day one with a solid understanding of B2B SaaS processes, workflows, and customer success best practices.

⏰ This is a full-time remote role requiring work during U.S. business hours (typically 6 : 00 PM to 4 : 00 AM IST).

Let’s transform childcare together.

What You’ll Do 🧭 Onboarding New Customers (Implementation)

  • Business Consulting : Hold meeting / s to discover and document each client’s business needs
  • Solution Engineering : Discuss potential solutions internally and get customers’ approvals. Configure the approved solution in the software and validate with test cases
  • Training : Deliver training to stakeholders (owners, directors, admins)
  • Go Live Help : Serve as a trusted consultant during rollout

    • 🛠️ Ongoing Support

  • Provide Tier 2 / 3 support on business issues (e.g., finance, administration, reporting, child development outcomes, BI / AI tools)
  • Troubleshoot user issues and coordinate with the dev team when needed
  • Strengthen relationships with customers by understanding their evolving goals

    • What We’re Looking For

  • Experience in Customer Success, Client Onboarding, or Account Management for a B2B SaaS product
  • Strong business communication and problem-solving skills
  • Experience in the childcare or education industry is a strong plus
  • The ability to work independently and follow structured workflows
  • Availability to work full-time during U.S. business hours (IST evening / night shift)
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    Manager Enterprise • nagpur, maharashtra, in