Senior Manager - Customer Success & Solutions

ConfidentialIndia

5 days ago

Job description

Company Size

Startup / Small Enterprise

Experience Required

4 - 8 years

Working Days

5 days / week

Office Location

Remote Working

Role & Responsibilities

At Zenskar, we've proven product–market fit and are scaling fast. We're now building out our Customer Success & Solutions function — and we're looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow.

If you're looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you're excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, we'd love to talk.

You'll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience — from pre-sales to go-live to expansion.

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers / prospective clients.

Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
Post Go-Live Success - Continuously assess client health / satisfaction. Collaborate with our product and engineering teams to resolve issues
Client Relations - Be the voice of our clients. Maintain open communication channels with clients
Bridge to Product / Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc

Ideal Candidate

4+ years of experience in Customer Success, Solutions Engineering, or related client-facing roles (startup / SaaS preferred).

Comfortable working in US time zones (3 : 30 am IST) to directly engage with customers.

Ability to empathize deeply with customers, understand pain points, and translate them into solutions.

Entrepreneurial mindset : thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction.

Strong analytical and structured problem-solving skills.

(Preferred) Computer science or technical background — able to understand product at a granular level, with basic coding ability.

(Preferred) Familiarity with accounting, revenue recognition, billing, or finance operations.

High ownership, proactive communication, and bias for action.

Collaborative, low-ego personality with a sense of humor.

Not taking yourself too seriously.

Perks, Benefits and Work Culture

Variable : Based on performance

ESOPs (for full time roles)

Remote (USA)

Benefits (for Full-time Roles)

Health insurance

Generous vacation policy

Learning and development budget

Team events and company offsites

Maternity and Paternity benefits

Company Laptop

Friday game nights

Skills : sales,cs,customer,go,health,solution implementation,live,customer success

Skills Required

Billing, Sales, Finance Operations, Accounting, revenue recognition, Implementation

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Solution Manager • India