VisionPLUS 10 Support

Role Summary

The L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring,

triaging, and resolving first-level issues across VisionPLUS 10 modules. This includes batch job

monitoring, incident handling, and coordination with L2 / L3 teams for escalations.

Required Skills & Experience

• 2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
• Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
• Exposure to JCL, COBOL, VSAM, CICS is a must.
• Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
• Familiarity with SQL / DB2 and log analysis – Good To Have
• Strong communication and customer service orientation.
• Experience with ITSM tools (e.g., ServiceNow, Remedy)
• Knowledge of ITIL practices preferred – Good To Have

Skills Required

Production Support, Jcl, Cobol, Vsam, Cics, Itsm