Bridgesoft - iAM Application Support Engineer

Responsibilities :

• Monitoring the Infrastructure CPU, Memory, Hard disk size, Log size and other vital server parameters on a regular schedule.
• Report the details of any performance issues on the Servers to the appropriate teams if beyond thresholds.
• Monitor the scheduled task on the system and ensure that the task has been successfully completed.
• If there are any failures in the tasks, rerun the task.
• Report any technical errors to the L2 / L3 teams for resolution.
• Monitor the Email, Teams channel and Ticketing system for new items / tickets.
• Update the items / tickets with appropriate initial response.
• Gather more details from business / end user / other teams if required on the ticket.
• Reproduce the issue in the testing environment and provide inputs to the L2 team member.
• Validate the issue fixes in the internal testing environment based on the customer inputs given (issue Skills :
• Should have had customer facing experience of more than 3+ years.
• Should have managed either application or infrastructure support at L1 level for at least 3 years.
• SailPoint or IAM system support experience will be a big plus.
• Should have had experience in both oral and written responses to the Customers within defined SLA.
• Must be experienced in handling Customer related queries on System functionality and provide required support.
• Should have experience in doing customer issue based validation.
• Strong in written and verbal communication.
• Technical background in Java, Scripting would be an added of Exp :
• 5 - 8 Years.

(ref : hirist.tech)