Associate / Technical Support & Development Engineer - Troubleshooting

Technical Support & Development - ISI Exeter WMS

We are looking for an Experienced Associate Technical Support & Development Engineer to provide advanced support and contribute to the enhancement of the ISI Exeter Warehouse Management System (WMS). The role involves incident resolution, root cause analysis, solution development, integration support, and continuous improvement of warehouse operations through IT solutions. The Senior Associate will also act as a bridge between business users, warehouse operations, and IT teams, ensuring stability, scalability, and performance of the Exeter WMS platform in a fast-paced logistics and supply chain environment.

Mandatory Skills :

Key Responsibilities Support & Maintenance :

• Provide L2 / L3 technical support for ISI Exeter WMS incidents and service requests.
• Perform advanced troubleshooting, root cause analysis, and permanent fixes for recurring issues.
• Monitor system health, scheduled jobs, and data flows; proactively address performance bottlenecks.
• Manage user access, roles, and permissions in compliance with organizational policies.
• Ensure high system availability and adherence to defined & Enhancements :
• Design, develop, and test custom features, reports, and workflows within the Exeter WMS environment.
• Support system upgrades, migrations, and patch deployments, ensuring backward compatibility.
• Develop or enhance integration solutions between WMS and ERP / TMS / 3PL systems (via APIs, EDI, flat files).
• Collaborate with business teams to translate operational needs into technical solutions.
• Conduct UAT support, release planning, and production rollouts for new & Continuous Improvement :
• Document knowledge base articles, technical guides, and SOPs for recurring issues and solutions.
• Analyze system usage and suggest process improvements to optimize warehouse efficiency.
• Work with operations teams to streamline order processing, inventory control, and & Regional Engagement :
• Liaise with warehouse operations, supply chain, IT infrastructure, and vendor teams for resolution of cross-system issues.
• Provide coverage and coordinate with global / regional teams to ensure seamless WMS Skills & Qualifications Skills :
• Strong working knowledge of WMS applications, preferably ISI Exeter WMS.
• Understanding of integration methods used with WMS systems : APIs (REST / SOAP). Flat file (CSV, XML, JSON)

interfaces. EDI transactions (e.g., 940, 945, 856 for warehouse / shipping). Familiarity with message queuing or middleware used in supply chain (e.g., IBM MQ, Kafka). Knowledge of ERP (SAP / Oracle) and TMS integration touchpoints.

Soft Skills :

(ref : hirist.tech)