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Reliance Infrastructure - ClickHouse Support Engineer
Reliance Nippon Life InsuranceHyderabad30+ days ago
Job description3+ years in a database or infrastructure support role Hands-on ClickHouse experience, including SQL tuning and query profiling Solid Linux troubleshooting skills (logs, systemd, kernel parameters) Familiarity with ticketing systems (Jira, ServiceNow) Strong customer-service mindset and clear written communication Scripting skills for automating diagnostics (Bash, Python) Experience with monitoring stacks (Prometheus, Grafana) Experience in escalation handling.
Role Overview :
You'll be the front line for all ClickHouse support tickets (L1 / L2 / L3), troubleshooting issues, resolving incidents within SLAs, and continuously improving our support playbooks.
Key Responsibilities :
- Triage and resolve L1-L3 support tickets for ClickHouse clusters
- Diagnose query performance issues, configuration errors, and hardware faults
- Perform root-cause analysis and document permanent fixes
- Escalate complex issues to administrators or architects when needed
- Maintain and update support documentation and runbooks
- Monitor SLAs and provide timely updates to stakeholders
Required Qualifications :
Nice-to-Have :
(ref : hirist.tech)
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Infrastructure Engineer • Hyderabad