Application Support Engineer - IT Operations

JOB DESCRIPTION :

• Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank.
• Support the applications hosted on Azure / Databricks and facilitate onboarding of application to the Cloud platform.
• Provide incident, problem, and event management according to the ITIL framework.
• Drive the team to fulfil targets regarding problem management, incident management and meet agreed SLA's.
• Drive incident, request, work driver and alert reduction efforts across an application cluster.
• Face-off to and develop effective working relationships with internal Data Operations, Development, and Infrastructure teams.
• Challenge the status quo and work to improve the support model used by the regional / global and Skills :
• Candidate should have solid experience in providing application support and well versed with Incident / problem management.
• Should be experienced in leading a team and help in building a team equipped with the skills / knowledge to support Cloud enabled applications.
• Good understanding around Azure services like ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions.
• Should be comfortable around APIs and their implementation.
• Should be comfortable in troubleshooting / coordinating for any service issues on Azure.
• Certification encompassing this is good to have.
• Application support will be 24 / 7 and releases scheduled for weekends so the candidate should be flexible regarding timings and weekend support as required at times.
• Good communication skills and can explain complex technical issues to senior business stakeholders.
• Proven incident & crisis manager who works well under pressure.

(ref : hirist.tech)