This job offer is not available in your country.

Flexcube Support (L1)

Clover Infotech Private Limitedpune, India

1 day ago

Job description

Should have 1 -2 years of experience in FCR and FCC Application

Logging of new incident tickets service requests in IT helpdesk tool for issues reported through call or email

Monitoring of tickets logged through ticketing tool

First Point of Contact and entry point for Business User’s Incidents and Service Requests

Monitoring of mass incident tickets and re-prioritization / logging of incident tickets if required

Direct resolution of Incident and Service Request Tickets based on available information in KEDB

Routing tickets to further support units across L2’s, when not resolvable at L1

Establish, maintain and update KEDB to enhance resolution efficiency at L1

Seamless Coordination with Incident & Problem Management Teams

Alert monitoring & follow with respective teams for closing the alerts

Master Maintenance Activity (Holiday marking, Product creation, Branch creation, role mapping)

Patch deployment on Pre-prod and Production

EOD / BOD monitoring

EOM Monitoring

EOM pre-Health check activity

Ticket resolution IM & RF

FLR of 70%

Create a job alert for this search

Support • pune, India

Related jobs

Promoted

Oracle Technical Support – SCM

Best Infosystems Ltd.Pune, IN

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote).Oracle Technical Support – SCM.Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufactur...Show moreLast updated: 30+ days ago

Promoted

IT Support / EUC Specialist

TECEZEPune, Maharashtra, India

Title : IT Support / EUC Specialist Location : WeWork Eleven West, Survey No.Supreme Amadore, Baner, Pune, Maharashtra Duration : 12 Months - extendable SOW : Must have at least 3 to 4 years of ...Show moreLast updated: 9 days ago

Promoted

L1 / L2 Cloud Support Engineer

Platform9Pune, Maharashtra, India

We are looking to hire a Cloud Support Engineer who is an expert in troubleshooting, a quick learner, enthusiastic, highly motivated, and provides excellent support experience while making enterpri...Show moreLast updated: 5 days ago

L2 Support Engineer

Screen Magic Mobile Media Pvt. Ltd.Pune, Maharashtra, IN

Quick Apply

Job Summary We are seeking a motivated and detail-oriented L2 Technical Support Engineer to join our dynamic customer support team. In this role, you will provide advanced technical assistance to cu...Show moreLast updated: 30+ days ago

Promoted
New!

2828 - Application Support-Competitive Bid [15h Left]

EXLPune, Maharashtra, India

Required skills for the role - 5+ years hands on Installation, Development and administration of Oracle Hyperion Planning and Essbase applications Version 11 and higher. Demonstrated experience wit...Show moreLast updated: 5 hours ago

Promoted

Senior Support Engineer

HCLSoftwarePune, Maharashtra, India

Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job Description.Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issu...Show moreLast updated: 5 days ago

Promoted

Customer Support Specialist (unpaid)

SM RecordPune, Maharashtra, India

SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 30+ days ago

Promoted

L3 UCCE and Release Management

Servion Global SolutionsPune, IN

Role : L3 UCCE support and Release Management.Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. Basic Cisco ICM / CCMP / CVP / CUIC & troubleshooting.MACD cr...Show moreLast updated: 20 days ago

Promoted

IAM Support Engineer

Persistent SystemsPune, Maharashtra, India

We are looking for an experienced IBM ISIM / TDI (IBM Security Identity Manager / IBM Tivoli Directory Integrator) Support Personnel to join our team. The ideal candidate will have hands-on experience...Show moreLast updated: 25 days ago

Promoted

Tier 1 Support Engineer

Papaya Globalpune, maharashtra, in

Tier 1 support Engineer (Preferred candidates from Enterprise and Saas Background).Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll categ...Show moreLast updated: 2 days ago

Promoted

Altizon - L1 / L2 Support Engineer / Developer

Altizon Systems Private LimitedPune

Key Responsibilities : - Provide Level 1 and Level 2 support for web applications using ReactJS, Ruby on Rails, and MongoDB.Troubleshoot and resol...Show moreLast updated: 30+ days ago

Cloud Support Engineer L1 / L2

Platform9 SystemsPune, Maharashtra, IN

Quick Apply

Job Title : Cloud Support Engineer Reporting To : Global Cloud Support Manager Member of : Customer Support and Engineering Operations About Us : Platform9 : A Better Way to Go Cloud Native Platform9 ...Show moreLast updated: 9 days ago

Promoted

ITX Specialist - HL7 / FHIR

People Prime World WidePune,Maharashtra,Chennai

Job Description : Key Responsibilities : - Lead the scalable design and ...Show moreLast updated: 30+ days ago

Promoted

Kinaxis Maestro Support Consultant

Jade GlobalPune

Kinaxis Maestro Support Consultant Key Responsibilities : - Act as the primary point of contact for Kinaxis Ma...Show moreLast updated: 8 days ago

Promoted

Manager - Applications Support

GrokPune

Key Performance Area : - Application support & bug resolution - Application availability to business - Application Enhan...Show moreLast updated: 27 days ago

Promoted

NICE - L3 Support Engineer - Actimize Solutions

Nice interactive solutions India pvt ltdPune

We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all abou...Show moreLast updated: 30+ days ago

Promoted
New!

15h Left! Senior Support Engineer

HCLSoftwarePune, Maharashtra, India

Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job Description Responsibilities : - Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and ...Show moreLast updated: 5 hours ago

Promoted

OpenLink Expert - HL7 / EHR / EMR

Radioactive TechnologiesPune

About the Role : We are seeking an experienced Cerner OpenLink Expert to join our team and support complex healthcare integration and interoperabil...Show moreLast updated: 30+ days ago

Promoted

SAP EWM Consultant - Implementation & Support

MoxieIT Digital Pvt LtdPune

Role Description : We are seeking a seasoned SAP EWM Consultant to join our team.The ideal candidate will be responsible for implementing and optimizing SAP Extended...Show moreLast updated: 30+ days ago

Promoted

Support Lead - Camstar / Opcenter / MES Techno-Functional Consultant

Capgemini EngineeringPune, India

Job Title : Support Lead - Camstar / Opcenter / MES Techno-Functional Consultant (10 to 12 yrs exp.Must Have Technical and Functional Skills : . Maintenance of Manufacturing Execution Systems (MES) on Siem...Show moreLast updated: 6 days ago