Business Head - Hotel Onboarding

Business Head - Hotel Onboarding

Role Objective :

Drive the onboarding of hotels across India under the Carlton brand, ensuring smooth integration into the brand ecosystem, operational efficiency, and compliance

Key Responsibilities :

• Hotel Onboarding : Identify, evaluate, and onboard hotels under MNC
• Brand Alignment : Ensure onboarding hotels meet MNC guidelines in terms of service, operations, and customer experience.
• Training & SOP Compliance : Implement MNC standard operating procedures, training programs, and brand manuals across hotel partners.
• Business Performance : Monitor hotel partner performance post-onboarding and drive improvement initiatives.
• Quality Assurance : Regular audits to ensure MNC in guest services, cleanliness, and facilities management.
• Stakeholder Management : Work with property owners, investors, and internal leadership to align growth objectives.

Ideal Candidate Profile :

(ref : iimjobs.com)