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G1 Global - Head - Client Engagement & Hospitality

G1 Global - Head - Client Engagement & Hospitality

Raytex IT ServicesHyderabad, India
30+ days ago
Job description

Head - Client Engagement & Hospitality.

Role Summary :

  • We are looking for a service-obsessed leader to drive premium client experiences for high-net-worth families.
  • This role blends elite hospitality standards, ensuring every touchpoint reflects discretion, empathy, and excellence.

Key Responsibilities :

HNW Client Relationship Management :

  • Serve as the primary relationship lead for HNW families-anticipating needs, resolving concerns, and building lifelong trust.
  • Luxury Experience & Service Design :

  • Create and refine white-glove protocols that mirror luxury hospitality, with a focus on confidentiality, responsiveness, and personalization.
  • End-to-End Service Oversight :

  • Streamline concierge operations from onboarding to ongoing care, ensuring seamless coordination with internal teams.
  • Cross-Functional Leadership (Leadership) :

  • Lead and inspire a high-performing service team, driving continuous training in empathy, privacy, and elevated service etiquette.
  • Experience Innovation :

  • Leverage client insights to evolve offerings, influence product direction, and scale the Service experience with consistency and flair.
  • Requirements :

  • Degree in Hospitality or Business with 3-5+ years of experience in premium hospitality, luxury wellness, or concierge service.
  • Proven exposure to HNW client servicing and team leadership.
  • Excellent communication, problem-solving, and relationship-building skills.
  • Deep understanding of luxury service psychology.
  • Startup agility with a passion for service personalization.
  • (ref : iimjobs.com)

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