Process Excellence Manager

Role & responsibilities

• As a Manager in the Process Excellence & Design team, you will play a pivotal role in shaping the strategic direction of seller experience. The role demands a deep understanding of optimizing experience delivery while ensuring operational efficiency and cost-effectiveness.
• You will lead initiatives aimed at improving contact center performance, reducing operational costs, and enhancing the overall seller journey. A strong focus on automation, process re-engineering, and data-driven decision-making will be key to success in this role.

About the team

Skills Required

Business Excellence, Process Excellence, Cost Optimization, Process Optimization, Process Improvement, Operational Excellence