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Senior Business Process Manager

ConfidentialBengaluru / Bangalore

30+ days ago

Job description

ESSENTIAL FUNCTIONS :

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

Business Process Design and Analysis

Own and develop centralized end-to-end business process architecture and repository for assigned business processes, aligning with enterprise strategies.
Lead transformation initiatives by conducting gap analyses between current ('As-Is') and ideal ('To-Be') end-to-end processes.
Leveraging internal SMEs, industry-standard frameworks, and best practices, design future-state processes that are efficient and scalable globally.
Collaborate with GTM functions and cross-functional stakeholders(Finance, SCM, Business Ops) to gather and translate high-priority business requirements into effective process solutions.
Solution and document UX requirements thoroughly to ensure solutions are user-friendly, drive high adoption rates, and align with business needs.
Validate business requirements for compatibility with enterprise architecture, data strategies, and system capabilities, ensuring they support global scalability.

Cross-Functional Leadership and Stakeholder Management

Facilitate cross-functional workshops and meetings, including process mapping sessions, to align stakeholders and challenge current process assumptions.

Influence and drive consensus across diverse stakeholders, fostering a cooperative environment.

Business Process Automation and Continuous Improvement

Lead and advocate for automation projects with the Business Systems Group to streamline and scale critical business processes.

Introduce innovative solutions by staying updated on industry trends and integrating best practices into process improvements. Identify significant improvement opportunities using data-driven insights and measure impacts with established metrics and KPIs.

Program and Change Management

Develop comprehensive testing plans, including user acceptance testing (UAT), to ensure solutions meet quality standards and deliver stated benefits.

Implement structured change management processes, including training and resource support, to facilitate the seamless adoption of new processes.

Secondary Requirements

Technology and Tool Management

Evaluate and recommend technologies to enhance the quote-to-cash cycle, forecasting, and overall business capabilities.

Plan and execute technology initiatives, ensuring alignment with business goals and efficient project delivery.

Training and Enablement

Develop and deliver training programs to improve stakeholders' ability to provide high-quality business requirements and support new processes and tools.

Create process documentation and training materials, presenting them during meetings, workshops, and offering one-on-one sessions as needed.

Support business users during transitions, enhancing user adoption and satisfaction, and providing ongoing support for system-related issues.

Collaborate closely with training and change teams to support go-live and adoption of new processes and tools.

Skills Required

Change Mgmt, Business Administration

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Senior Manager • Bengaluru / Bangalore

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