This job offer is not available in your country.
Process Excellence Manager
Bill Gosling Outsourcing Indiabangalore, karnataka, in17 days ago
Job descriptionOversee multiple projects across different Lines of Business (LOBs), ensuring timely delivery and quality standards. Lead a diverse team of 20+ members, including Business Analysts, Process Excellence Leads / AMs & content developers. Foster a collaborative and high-performance culture by setting clear goals, mentoring team members, and driving accountability. Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery. Work closely with Process Excellence Analysts to standardize operations, reduce inefficiencies, and drive continuous improvement. Leverage data insights to track performance, optimize processes, and ensure compliance with internal and client-defined SLAs. Currently working as at least Assistant Manager or Manager for 2+ years Strong Analytical & Problem-Solving Skills Should have demonstrated project / program management skills Extensive understanding of mistake proofing & automation tools Lean Six Sigma GB certified (or BB trained) would be added advantage Experience of E-Commerce / Internet Industry either directly with organizations in this space or indirectly as a service provider would be an added advantage People management skills Great communication skills, Self-Motivated Independent worker, Excellent interpersonal skill Strong stakeholder and client management skills. Ability to lead and manage a diverse team across multiple functions. Excellent analytical, problem-solving, and decision-making abilities. Proficiency in project management tools, reporting dashboards, and financial systems is a plus.
Role Overview :
The Operations Excellence Manager is responsible for overseeing and optimizing end-to-end
business operations while ensuring high-quality service delivery. This role involves client
management, people & performance management, and cross-functional team leadership, with a focus on process efficiency, stakeholder collaboration, and business growth.
Key Role Deliverables :
- Business Transformation (80%)
- Design & implement operational excellence framework best suited for the vertical
- Formulate & Manage detailed KPI table across all businesses in e-commerce domain
- Identify and lead improvement initiatives in internal business / operational processes
- Drive innovation & automation for waste elimination & efficiency improvement
- Engage the employee base in various operational excellence initiatives
- Service Delivery (20%)
- Provide service delivery support to process owners (located at different location). This includes people management, performance tracking / financial analysis(Invoicing) & ensuring team is adhering to BGO Policies / standards.
- Ensuring adherence to service levels as defined by the client
- Headcount management / co-ordination at client site.
Project & Team Management
Operational & Process Excellence
Required skills and attributes
Keynotes :
Work from Client location (leading ecom / shopping website)
5 Days working / India work hours
Salary up to 12 LPA + Benefits & Perks
Create a job alert for this search
Manager • bangalore, karnataka, in
Related jobs
- Promoted
Process Excellence Manager
TE ConnectivityBengaluru, Karnataka, India This role conceives and drives sustainable process improvements in DDN procurement by simplifying, standardizing, and automating processes and workflows.
It aims to drive agility in internal collabo...Show moreLast updated: 13 days ago
- Promoted
Senior Process Specialist
BristleconeBangalore Urban, Karnataka, India Senior Consultant / Consultant – Process consulting.Consultant / Associate Principle – Process Consulting.Bristlecone India Offices (Mumbai, Pune, Bangalore or Noida) / Client locations.Prior industr...Show moreLast updated: 3 days ago
- Promoted
Process Excellence Manager
ConfidentialBengaluru / Bangalore, India At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the na...Show moreLast updated: 8 days ago
- Promoted
Senior Manager / Associate Director - Business Process Optimization
University of the Peoplehosur, tamil nadu, in Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a.
Business Process Optimization M...Show moreLast updated: 30+ days ago
- Promoted
Business Excellence Manager
EdgeVerveBengaluru, Karnataka, India To enable implementation of standardized delivery, product engineering practices across product development, implementation and support projects.
perform product release governance reviews / delivery...Show moreLast updated: 19 days ago
- Promoted
Process Excellence Manager
Bill Gosling Outsourcing IndiaBengaluru, Karnataka, India The Operations Excellence Manager is responsible for overseeing and optimizing end-to-end.Design & implement operational excellence framework best suited for the vertical.Formulate & Manage detaile...Show moreLast updated: 17 days ago
- Promoted
Associate Process Manager
eClerxBengaluru, IN Good communication skills and client interaction skills.B2B Integration Knowledge : - End-to-end understanding of customer onboarding processes.
Hands-on experience with B2B profile setup and deploym...Show moreLast updated: 25 days ago
- Promoted
Associate Process Manager
ConfidentialBengaluru / Bangalore Leverage subject matter expertise within Oracle cloud Financials; continue to build upon existing knowledge and develop new knowledge for areas within Finance Operations.
Evaluate and recommend oppo...Show moreLast updated: 11 days ago
- Promoted
Process Excellence Manager
Urban CompanyBangalore Urban, Karnataka, India We are looking for a Process Excellence Manager to lead a systematic and continuous approach towards improving our organizational processes, with a primary focus on reducing COGS (Cost of Goods Sol...Show moreLast updated: 19 days ago
- Promoted
Process Improvement Analyst
Bill Gosling Outsourcing IndiaBengaluru, Karnataka, India Candidate will need to Identify and implement process improvement efforts for the business within the client framework and within sound process improvement accepted disciplines and practices.Take r...Show moreLast updated: 15 days ago
- Promoted
Manager - Process Excellence
ConfidentialBengaluru / Bangalore Strategic Initiatives Process Improvement.Identify, plan, manage and execute process improvement initiatives with full ownership.
Collaborate with Stakeholders to identify and prioritize processes f...Show moreLast updated: 30+ days ago
- Promoted
Process Optimisation Analyst
RED GlobalBengaluru, IN Process Optimisation Analyst - 6 months renewable contract - Remote.This role will play a key part in identifying inefficiencies, eliminating waste, and maximizing the value of automation and proce...Show moreLast updated: 5 days ago
- Promoted
Process Excellence Lead - PLM
NasugroupBangalore Position Overview : We are seeking a highly skilled Process Excellence Lead to drive the design and standardization of enterprise-wide busi...Show moreLast updated: 30+ days ago
- Promoted
Process Excellence Manager
Classic Fashion Apparel Industry Ltd. Co.Bangalore, IN Reports to : General Manager – GIA Apparels.GIA Apparels, one of Jordan’s leading apparel manufacturers with 8,000+ employees, is seeking a.
Ensure company processes are documented, updated, and cons...Show moreLast updated: 25 days ago
- Promoted
Process Excellence Analyst
ConfidentialBengaluru / Bangalore, India Join a Team That's Passionate About Making Lives Better!.At Bill Gosling Outsourcing, we believe that success starts with an amazing team.
We are a global leader in outsourcing solutions, we focus o...Show moreLast updated: 8 days ago
- Promoted
Senior Manager - Quality, Training, and Process Excellence
ConfidentialBengaluru / Bangalore Develop frameworks to analyze support data and translate insights into actionable strategies that improve customer / seller experience.
Define and execute a long-term strategy for quality assurance (Q...Show moreLast updated: 30+ days ago
- Promoted
Manager I, Process Management - HR Continuous Improvement Process Engineer
ConfidentialBengaluru / Bangalore, India Are you ready to help shape the future of Human Resources We're launching a bold new initiative to reimagine how HR delivers value—and we need a Process Engineer with vision, drive, and a passion f...Show moreLast updated: 8 days ago
- Promoted
Sr. Manager Project Management & Process Excellence
ConfidentialBengaluru / Bangalore To identify opportunities for optimize cost of products through packaging / process / product.Partnership with R&D Stakeholders on overall R&D Excellence Program & Project Management.Systems & Proces...Show moreLast updated: 12 days ago
- Promoted
Senior Business Process Manager
ConfidentialBengaluru / Bangalore To perform this job successfully, an individual must be able to perform each essential function satisfactorily.Business Process Design and Analysis.
Own and develop centralized end-to-end business p...Show moreLast updated: 30+ days ago
- Promoted
Capability Manager, Business Process Excellence
ConfidentialBengaluru / Bangalore, India Proud to share LSEG in the India is Great Place to Work certified (Jun '25 – Jun '26).Learn more about life and purpose of our company directly from India colleagues' video : Bengaluru, India | Wher...Show moreLast updated: 8 days ago