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Assistant Store Manager - HSR Layout - Bangalore

Assistant Store Manager - HSR Layout - Bangalore

ConfidentialBengaluru / Bangalore, India
6 days ago
Job description

Job Description

Job Title : Assistant Store Manager

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Assistant Store Manager supports the Store Manager by

achieving sales targets, ensuring operational excellence, and

fostering exceptional customer experiences through team leadership

and collaboration.

Key

Responsibilities

: Customer Focus

  • Assist in fostering a customer-centric culture by ensuring

exceptional customer service.

  • Exhibit emotional intelligence to build trust and rapport with
  • customers.

  • Handling escalated customer queries, concerns, and feedback
  • with professionalism and empathy.

  • Monitor adherence to company policies and guidelines by all
  • team members.

    Sales Mastery

  • Contribute to driving the store sales targets, including
  • category-wise goals.

  • Assist in leveraging data insights to optimize inventory and
  • identify growth opportunities.

  • Collaborate with the Store Manager and Visual Merchandising
  • (VM) team to maintain impactful in-store displays.

    Leadership Excellence

  • Support the Store Manager in motivating the team to achieve
  • high performance through coaching and recognition.

  • Assist with resolving team conflicts and fostering a
  • collaborative work environment.

  • Assist in conducting on-the-job training (OJT) and support
  • employee development through constructive feedback.

  • Assist in employee schedules, provide feedback on
  • performance reviews.

    Change Management

  • Adapt quickly to new business strategies and processes,
  • ensuring smooth implementation within the team.

  • Promote flexibility and enthusiasm for adopting new processes
  • and technologies.

    Decision-Making

  • Provide input and support for data-driven decisions that
  • enhance customer satisfaction and operational efficiency.

  • Assist in analysing store performance metrics and
  • implementing improvements.

    Store Operations Excellence

  • Maintain outstanding store condition, ensuring it is clean,
  • organized, and visually appealing.

  • Supervise daily store operations, including stock management,
  • visual merchandising, and shrinkage prevention.

  • Ensure the store maintains compliance with company
  • standards through regular checks and audits.

  • Handle administrative tasks such as preparing reports and
  • assisting with scheduling.

    Candidate

    Requirement

  • HSC with 5+ years of Experience / Bachelors Degree with 3+
  • years of experience, specifically in fashion retail industry ,

    must be at a Team Leader / Team handling role for min 6

    months .HSC qualification with 5+ years of experience in

    Fashion Retail

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • and retail POS systems.

  • Exceptional customer service skills, including active listening,
  • problem-solving, and the ability to build strong customer

    relationships.

  • Proven ability to drive sales, meet targets.
  • Ability to motivate, guide, and develop a team.
  • Excellent communication, interpersonal, and conflict resolution
  • skills.

  • Ability to effectively manage multiple priorities and ensure
  • smooth and efficient store operations.

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    Skills Required

    Microsoft Office Suite

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    Assistant Store Manager • Bengaluru / Bangalore, India

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