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Deputy General Manager - Sales, NMIPL

ConfidentialGurugram, Gurgaon / Gurugram, India

7 days ago

Job description

EXPECTED END RESULTS

MAJOR ACTIVITIES

Retail & Wholesale Volumes

Enquiry Management- Enquiry Generation, Test Drive, Home Visits
Lead management of Cardekho / LMS and Product Websites
Managing retail at dealerships
Enhancing retails through corporate / fleet business
Target Setting and Monitoring
Promotion- ATL / BTL Management.
Dealer Stock Management- Managing Aging of inventory
Order forecasting
Inventory Funding Management of dealerships
Co-ordination and liasioning with Financers for Retail and WS funding
Recommendation of parties for Network Expansion in open area

SSI Score

Implementation of Nissan Sales Standards at dealerships

Implementation of processes for customer satisfaction

CRM intervention at dealerships

Customer Concern Resolution and managing escalations

Root cause analysis for complaints and continuous improvement

Institutional & Corporate Sales

To tap potential in Top 50 Corporates in the region

To identify customers for bulk deals in the region

To identify Top 20 fleet operators in the region and ensure regular business from them

To ensure adequate manpower in each dealership for corporate business

ATL / BTL activities for enquiry generation

SOP Compliance

Implementation of Nissan Standards on infrastructure, Test Drive Cars, Manpower availability and grooming, Sales Processes

Gap identification and continuous improvement

DMS Implementation

Usage and monitoring of DMS

Ensuring timely submission of enquiries, booking and retails in the system

Allied Business

Ensuring 90% + inhouse Insurance penetration by dealer

Ensuring 60% + inhouse finance penetration by dealer

Ensuring min accessory sales of Rs 6000 / per new car sales

Ensuring min Extended warranty penetration of 60% of new car sales

To initiate NIC business at all dealership to ensure that they are exchange ready. Min exchange penetration to be 20%

%trained Sales People at dealerships

Identification of training needs of dealership employees

Continuous improvement through download of training bulletins, class room training, role plays and hand holding

Manpower Adequacy and Retention management

Min. 80% trained manpower at all times

To keep a check on attrition below 20%

Dealer Working Capital

Liasoning with financers to enable required working capital for dealerships

Keep a check on working capital availability and diversion of funds in to other businesses

Ensuring check on capital erosion due to business losses and ensuring profitability of dealership

Dealer Satisfaction Index

Managing dealer expectations on business development

Managing dealer profitability

Ensuring timely redressal of dealer concern

Timely dealer claim settlement

Gurugram Haryana India

Show less

Skills Required

Enquiry Management, Lead Management

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Deputy Manager Sales • Gurugram, Gurgaon / Gurugram, India

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