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CEC-Regional Customer Engagement Manager (RCEM)-BRANCH BANKING-RO-CE

CEC-Regional Customer Engagement Manager (RCEM)-BRANCH BANKING-RO-CE

ConfidentialDelhi, India
9 days ago
Job description

Job Role :

  • . Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.
  • . Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns / triggers by CVMHO team
  • . Ensure superior ground coverage of the customers mapped to VRM and ROCE team
  • . Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement
  • . NPS - Ensuring on ground Customer experience translates into desired NPS at a portfolio level

Job Requirements :

  • Graduate with min 12 years, or Post Graduate with a min of 8-10 years of experience
  • Experience of managing a large feet on street 20+, team remotely.
  • Experience field sales in BFSI preferred.
  • Excellent communication skills - Verbal & Written
  • Flair for Sales
  • Good listening skills and strong communication abilities.
  • Team Player with deep sense of working in matrix structures.
  • Skills Required

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