Business Technology Solutions Manager- Salesforce Delivery

ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping solutions from start to finish. At ZS, we believe that making an impact demands a different approach; and that’s why here your ideas elevate actions, and here you’ll have the freedom to define your own path and pursue cutting-edge work. We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy and many more. If you dare to think differently, join us, and find a path where your passion can change lives. Our most valuable asset is our people. At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are andmake us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

We are seeking a seasoned Salesforce professional with a deep understanding of the Salesforce ecosystem, particularly in the field of Salesforce Health Cloud. This individual will play a crucial role in expanding our Salesforce practice, driving digital transformation across various industries, with a special focus on healthcare. Our firm looks to leverage your innovative thinking and leadership to develop cutting-edge business solutions that leverage AI and Analytics to deliver maximum value to our clients.

The candidate will be part of our Salesforce Expertise practice. As a Salesforce expert, the candidate will draw on their skills and experience to lead defining salesforce related business solutions / sales plays; work with team(s) to develop ZS capabilities (including : selling collateral and assets / accelerators / demos); and take the offerings to ZS’ client to convert to real opportunities, supporting the entire lifecycle of engagements. To do so, you will need to deeply understand customer requirements, understand the salesforce.com ecosystem and work closely with functional specialists to develop innovative, cutting-edge business solutions leveraging AI / Analytics to maximize the value to our clients. You will work closely with functional specialists to develop creative business solutions, solving some of the most exciting problems for our clients.

What You’ll Do

• End-to-End Delivery Management :
• Deliver exceptional client service, ensuring projects stay within expected timeframes and budgets.
• Review application and technical design documents, ensuring they follow Salesforce best practices and integrate effectively into the client's infrastructure.
• Team and Capability Development :
• Develop team skills and collaborate to create accelerators and assets that enhance our service offerings to clients.
• Offerings and Business Development :
• Collaborate with ZS and industry experts to define integrated programs and offerings, taking them to market with the client service teams.
• Lead large-scale business development and delivery engagements, especially in the Healthcare sector.
• Mentoring and Coaching :
• Provide on-the-job feedback and coaching to team members and actively participate in the counseling and mentoring of junior consultants within the organization.
• Solution Architecture and Design :
• Collaborate with healthcare organizations to understand their business needs and design customized Salesforce Health Cloud solutions.
• Lead the architecture and design of scalable, secure, and high-performance Salesforce Health Cloud implementations.
• Technical Guidance and Quality Assurance :
• Develop and maintain technical documentation, including solution designs, data models, and integration patterns.
• Conduct code reviews and ensure best practices are followed for Salesforce Health Cloud implementations.

What You’ll Bring