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Salesforce Tech Lead / Delivery Manager - Service & Experience Cloud
Gagan Raj Consultants Pvt LtdGurgaon27 days ago
Job descriptionBachelors degree in Computer Science, Engineering, or related field. 8+ years of Salesforce experience, with hands-on expertise in : Service Cloud, Experience Cloud, Field Service Lightning Apex, LWC, Aura, SOQL / SOSL, Flows 3-5+ years in a technical leadership role, preferably across distributed or vendor teams. Proven ability to stabilise delivery, introduce engineering discipline, and lead agile transformations. Solid understanding of Salesforce security model, platform limitations, and governance constraints. Experience driving maturity across CI / CD, documentation, and quality gates. Effective communicator with ability to influence and mentor cross-functional : Salesforce certifications (e.g., Platform Developer I / II, Service Cloud Consultant) Certified Scrum Master (CSM) or equivalent Prior experience in multi-vendor environments or vendor performance Responsibilities Engineering Governance : Define and enforce coding standards, component design guidelines, and review practices across development team. Champion preventive engineering early defect detection, code quality metrics, and test automation. Coordinate cross-vendor architecture / design reviews in partnership with the Solution Architect. Promote platform governance secure coding, permission model hygiene, and scalable Delivery Oversight : Work closely with the current vendors delivery team to stabilise output quality and delivery velocity. Guide daily development activities including code reviews, story validations, and defect triaging. Identify root causes of recurring quality issues and drive immediate remediation plans. Establish backlog readiness, definition of done, and user story Process Maturity : Act as a coach, helping enforce agile principles and eliminating waterfall behaviours. Improve agile ceremonies (standups, planning, and retrospectives) and drive ownership in sprint execution. Establish and maintain process discipline for documentation, traceability, and component Team Alignment : Ensure fair workload distribution and role clarity across internal and external resources. Conduct skill and maturity assessments, identifying gaps and recommending improvements. Promote collaborative behaviours, feedback loops, and accountability in a hybrid delivery Ownership : Define, implement, and monitor delivery KPIs (e.g., code quality, velocity, defect rates, documentation Provide regular reporting and improvement plans based on performance metrics.
We are looking for Salesforce Tech Lead / Delivery Manager 8 - 15 years Gurugram
Job description :
- Bachelor's degree in Computer Science or Engineering; 8+ years Salesforce experience with Service Cloud, Experience Cloud, and Field Service Lightning; 3-5+ years in technical leadership
- Lead engineering maturity and delivery governance across Salesforce ecosystem; Define coding standards and promote agile culture; Stabilize delivery quality and Overview :
We are seeking a Technical Manager to lead engineering maturity and delivery governance across our Salesforce ecosystem, spanning internal and vendor teams. This is a hands-on leadership role combining technical oversight, process governance, and cross-vendor team alignment, with a strong focus on Service Cloud, Experience Cloud, and Field Service Lightning.
The role demands a mix of strategic thinking and tactical delivery management, with the ability to drive quality improvements, introduce engineering best practices, and embed a strong agile culture within a multi-vendor, distributed Qualifications & Skills :
hygiene).
(ref : hirist.tech)
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Salesforce Manager • Gurgaon
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