Production Support Service Engineer - FIS Quantum / Echos

Work Mode : 5 Days Onsite

Notice Period : 15-30 Days (Max)

Position Overview

We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management.

This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.

Key Responsibilities

• Financial Systems Support
• Provide end-to-end support for FIS Quantum and Echos treasury management systems
• Maintain static data within the Quantum environment to ensure system integrity
• Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers
• Identify and resolve interface issues with bank statements and cashflows
• Configure, troubleshoot, and fix Cash Xplorer functionality
• Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement
• Learn internal systems to provide comprehensive end-to-end support to users
• Receive, analyze, and prioritize related support tickets
• Provide timely solutions to users
• Document resolution steps and knowledge base articles
• Support system upgrades and patches
• Monitor system performances and recommend improvements

Technical Operations

Governance & Compliance

Required Qualifications

(ref : hirist.tech)

Skills Required

Oracle Sql Server, Oracle Fusion, Golden Gate, Sox Compliance