Production Support Engineer

Site Reliability Engineer (Windows / Cloud / Automation)

Job Summary :

We are seeking an experienced Site Reliability Engineer with a strong background in managing Windows infrastructure and cloud environments. The ideal candidate will be responsible for designing, implementing, automating, and maintaining scalable infrastructure solutions across AWS, Azure, and VMC environments, ensuring high performance, reliability, and efficiency.

Key Responsibilities :

• Manage and support Windows-based infrastructure , including Windows Server, Active Directory (AD), LDAP, DNS, and Network Storage.
• Gather and analyze system and application metrics to assist in performance tuning, capacity planning, and fault resolution.
• Collaborate with development and DevOps teams to improve services through testing, automation, and streamlined release procedures.
• Participate in system design consulting , platform management , and capacity planning initiatives.
• Develop and maintain automation processes for Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) using tools such as Terraform, Ansible, PowerShell, Python, and Bash .
• Perform day-to-day management of cloud infrastructure across VMC, AWS, and Azure platforms.
• Oversee backup and patch management to ensure system stability and compliance.
• Implement and manage container orchestration solutions, with hands-on experience in AWS container services .
• Create sustainable, reliable systems and balance feature development speed with service-level objectives (SLOs) .
• Monitor infrastructure performance, proactively identify issues, and implement improvements.
• Follow ITSM processes including Incident, Problem, and Change Management (preferably using ServiceNow ).

Required Skills & Qualifications :

Preferred Attributes :