Quantum / Echos Production Support Service Engineer - Ticketing System

FIS Quantum / Echos Production Support Service Engineer

Position Overview

We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.

Key Responsibilities : Systems Support

• Provide end-to-end support for FIS Quantum and Echos treasury management systems.
• Maintain static data within the Quantum environment to ensure system integrity.
• Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers.
• Identify and resolve interface issues with bank statements and cashflows.
• Configure, troubleshoot, and fix Cash Xplorer functionality.
• Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement.
• Learn internal systems to provide comprehensive end-to-end support to users.
• Receive, analyze, and prioritize related support tickets.
• Provide timely solutions to users.
• Document resolution steps and knowledge base articles.
• Support system upgrades and patches.
• Monitor system performances and recommend improvements.

Technical Operations

Governance & Compliance

Required Qualifications :

(ref : hirist.tech)