Customer Success Representative

As a Customer Success Representative, you will be the primary point of contact for our valued clients, ensuring their satisfaction and success with our products or services. You will play a crucial role in building and maintaining strong relationships with customers, understanding their needs, and providing tailored solutions to meet those needs.

Key Responsibilities :

• Reinforcing a customer-first culture.
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and ensure the customers experience.
• Ensure alignment of customer success motion, insights and actions with Product, Marketing, Sales, and Operations Departments.
• Align with Executive Learning Consultant around key metrics and objectives, including a plan of action for understanding where at risk customers exist, where growth opportunities exist and developing a strategy to execute against an account plan together
• Manage the ongoing post sales experience with the customer, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist and mitigating risks to ensure a healthy return of business.
• Attend SME calls & Project manage call for actions of all SME meetings.
• Execute Thank you mail campaign for the Customer DM
• Send Gift basket to qualified Customer DM
• Send CEO Book campaign to all qualified Customer DMs

Requirements :

Why Join NetCom Learning :

Role :   Customer Success, Service & Operations - Other

Industry Type :   IT Services & Consulting

Department :   Customer Success, Service & Operations

Employment Type :   Full Time, Permanent

Role Category :   Customer Success, Service & Operations - Other

Education

UG :   Any Graduate

PG :   Any Postgraduate

Skills Required

Project Management, Sales Executive