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Customer Success Manager

Customer Success Manager

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description

Responsibilities :

Customer Relationship Management :

  • Build and maintain strong relationships with users of EasyWebinars webinar / virtual events software.
  • Proactively engage with customers to understand their needs and ensure satisfaction throughout the customer journey.

Technical Support :

  • Provide guidance and support to the team in addressing technical queries and resolving customer issues promptly.
  • Churn Management :

  • Analyze churn metrics and develop strategies to reduce churn rate and increase customer retention.
  • Product Adoption and Upselling :

  • Drive product adoption among customers and identify opportunities for upselling webinar / virtual events products and services.
  • Collaborate with the sales team to maximize revenue from existing customer accounts.
  • Revenue Management :

  • Monitor and track revenue metrics, identify trends, and implement strategies to drive revenue growth.
  • New User Acquisition :

  • Actively seek opportunities to expand the user base of EasyWebinars webinar / virtual events software in the US, UK, and Australian markets.
  • Collaborate with marketing and sales teams to execute targeted campaigns.
  • Product Knowledge :

  • Stay updated with features, updates, and industry trends related to EasyWebinars webinar / virtual events solutions.
  • Provide insights into customer needs and preferences to enhance product development.
  • Qualifications :

  • Minimum of 5 years of experience in customer success, tech support, or a related field.
  • Proven experience working with customers in the US, UK, or Australian markets.
  • Strong team management and leadership skills.
  • Ability to drive product adoption, reduce churn, and increase revenue.
  • Experience working in US shift timings.
  • Excellent communication and interpersonal skills.
  • Familiarity with CRM software and support ticketing systems.
  • Skills Required

    Crm, Team Management, Leadership Skills, Revenue Management

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    Customer Manager • Hyderabad / Secunderabad, Telangana