Customer Success ManagerConfidential • Hyderabad / Secunderabad, Telangana
Customer Success Manager
Confidential • Hyderabad / Secunderabad, Telangana
30+ days ago
Job description3-9 years of experience in Customer Success / Consulting / Solution Delivery / Project Management Domain expertise in Supply Chain, Asset Management, Field Services, or Industrial Operations (SCM / EAM / FSM). Working experience in SAP , IBM Maximo is a plus Strong understanding of SaaS platforms & customer lifecycle management Excellent communication & stakeholder management skills Industry experience in Oil & Gas, Mining, Chemicals, or Manufacturing is a plus Engineering background (Mechanical / Chemical / IT / Computers) preferred MBA is a plus
How You Will Make an Impact :
You will work closely with Professional Services, Product, and Support teams, driving customer outcomes, retention, and growth.Key Responsibilities :
- Drive product adoption, ROI realization & customer advocacy
- Be the trusted advisor to global customers in Oil & Gas, Mining, Chemicals, and Manufacturing
- Manage post-go-live customer relationships & escalations
- Track customer health & usage metrics, driving proactive engagement
- Collaborate with Product teams on customer feedback & roadmap inputs
- Identify growth & cross-sell opportunities
- Conduct training, workshops & assessments
- Maintain accurate customer data in CRM
What You Bring to the Team :
Skills Required
customer lifecycle management, Sap, Ibm Maximo
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Customer Manager • Hyderabad / Secunderabad, Telangana
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