Responsibilities :
Customer Relationship Management :
- Build and maintain strong relationships with users of EasyWebinars webinar / virtual events software.
- Proactively engage with customers to understand their needs and ensure satisfaction throughout the customer journey.
Technical Support :
Provide guidance and support to the team in addressing technical queries and resolving customer issues promptly.Churn Management :
Analyze churn metrics and develop strategies to reduce churn rate and increase customer retention.Product Adoption and Upselling :
Drive product adoption among customers and identify opportunities for upselling webinar / virtual events products and services.Collaborate with the sales team to maximize revenue from existing customer accounts.Revenue Management :
Monitor and track revenue metrics, identify trends, and implement strategies to drive revenue growth.New User Acquisition :
Actively seek opportunities to expand the user base of EasyWebinars webinar / virtual events software in the US, UK, and Australian markets.Collaborate with marketing and sales teams to execute targeted campaigns.Product Knowledge :
Stay updated with features, updates, and industry trends related to EasyWebinars webinar / virtual events solutions.Provide insights into customer needs and preferences to enhance product development.Qualifications :
Minimum of 5 years of experience in customer success, tech support, or a related field.Proven experience working with customers in the US, UK, or Australian markets.Strong team management and leadership skills.Ability to drive product adoption, reduce churn, and increase revenue.Experience working in US shift timings.Excellent communication and interpersonal skills.Familiarity with CRM software and support ticketing systems.Skills Required
Crm, Team Management, Leadership Skills, Revenue Management