Customer Success Lead

Responsibilities

• Drive growth agenda for digital engagements / accounts and ensure consistency / predictability in the quality of delivery by meeting customer success expectations
• Needs to handle multiple accounts and be responsible to revenue and GM targets
• Manage stakeholder relationships at an account to ensure success of Digital programs
• Understand success parameters in the account landscape, align and drive various teams towards the defined success parameters
• Collaborate with development teams, technology architecture teams and sales teams to identify areas of cross sell / upsell in the client landscape
• Perform weekly, monthly, quarterly reviews with client stakeholders and ensure the long-term goals stay aligned
• Manage long term engagement success elements including centralized onboarding processes, demand management, engagement level dependency management etc
• Enable project specific and architecture specific decision to be made in engagements

Qualifications

Skills Required

Ex, Cx, Client Relationship, Customer Success, Sme