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Nexivo - Customer Success Lead
Nexivo ConsultingHimayatnagar,Telangana, India30+ days ago
Job descriptionMinimum 5 years of industry experience. At least 2 years in client engagement, project management, or service delivery roles. Supervisory / leadership experience (1+ year preferred). Strong leadership and stakeholder management abilities. Excellent written and verbal communication skills. Strong organizational, analytical, and multi-tasking abilities. Attention to detail with strong technical and problem-solving skills. Certifications : Project Management Professional (PMP) certification is an advantage. Opportunity to work closely with clients and drive impactful outcomes. Collaborative and growth-oriented work culture. Scope to lead projects across diverse domains and industries.
Key Responsibilities :
- Serve as the primary point of contact for clients, ensuring strong engagement and transparent communication.
- Manage end-to-end project execution, ensuring adherence to timelines, budgets, and quality standards.
- Identify potential risks during project execution and recommend effective risk mitigation strategies.
- Build and maintain healthy, long-term relationships with clients to promote trust and loyalty.
- Act as a customer advocate, addressing client needs while promoting product upgrades and cross-selling opportunities.
- Collaborate with internal stakeholders and department leaders to define, prioritize, and deliver projects.
- Oversee project development, monitor team performance, and provide timely feedback to management.
- Conduct continuous evaluation of projects to ensure alignment with client requirements and business goals.
- Analyze and monitor financial data, including budgets, costs, and risk Bachelor's or Master's degree in Business, Administration, or related field.
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Customer Lead • Himayatnagar,Telangana, India