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Cisco Lifecycle Customer Success Manager - Lifecycle Digital Services
ConfidentialHyderabad / Secunderabad, Telangana3 days ago
Job descriptionManage relationships with clients and key stakeholders, focusing on adoption and value realization Identify and mitigate adoption barriers to ensure successful customer outcomes Work with National Account Managers on cross-sell and up-sell opportunities Use analytics to track customer success metrics and demonstrate product value
Key Deliverables
- Own the complete adoption lifecycle for Cisco software solutions
- Conduct workshops to understand customer needs and deliver adoption success plans
- Collaborate with cross-functional teams to drive continuous improvement and customer success
- Deliver Quarterly Success Reviews and customer reports
Role Responsibilities
Skills Required
Strategic Account Management, Customer Success
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Customer Lifecycle Manager • Hyderabad / Secunderabad, Telangana