Aveva - Application Consultant - AIM Customer Success Enablement

AVEVA is creating software trusted by over 90% of leading industrial companies.

Job Title : Application Consultant.

Location : Hyderabad, India.

Employment type : Full time, regular.

AIM Reports to : Technical Manager / Team Lead.

Department : Success Services - Customer Success.

The job :

The Application Consultants primary responsibility is to provide technical application support to all cloud-based Information Management customers.

Key Responsibilities :

• Escalated support for technical incidents, handling advanced support requests and aiding Level-1 team.
• Implementation of non-standard Service Requests.
• Leading longer, detailed tasks and requests, including escalated requests from Level-1.
• Providing guidance, experience and leadership during Major Incidents.
• Application Consultants have a key role in supporting the existing clients and contributing to the growth of business within AVEVA.

Dimensions :

The Success Services Team are responsible for resolving more complex application and configuration related issues on implementations that have been formally handed over to Global Customer Support from AVEVA Service Delivery and implementation teams.

They will also scope, estimate and help to implement Success Accelerators for Information Management and help to ensure operational environments are optimised and appropriately managed on a per-customer basis.

The Application Consultant would be expected to demonstrate strong practical knowledge of AVEVA Information Management products and the disciplines / industries they are deployed in.

In addition, they will work with Service Delivery colleagues as projects approach go live to ensure the project is ready for handover, reviewing support documentation and receiving advance training on the solution to complete knowledge transfer.

The role is primarily based in Hyderabad but may require occasional travel. Core hours are the India business day; however, there is scope for flexibility within the team rota.

Principal Accountabilities :

Working relationships :

Essential Skills :

Commercial at AVEVA :

Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth.

From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal : to deeply understand our customers' needs and deliver tailored solutions.

If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.

India Benefits include :

Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support.

Its possible were hiring for this position in multiple countries, in which case the above benefits apply to the primary location.

Specific benefits vary by country, but our packages are similarly comprehensive.

Hybrid working :

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process :

Interested? Great! Get started by submitting your cover letter and CV.

AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

About AVEVA :

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets : requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment.

Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.

Certain positions dealing with sensitive and / or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer :

We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.

We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate.

If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

(ref : hirist.tech)