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Support Delivery Manager

ConfidentialGurgaon / Gurugram

8 days ago

Job description

Support delivery of corporate IT services at the company by delivering the local part of the corporate service process defined by IT AS (IT Application service) or IT IS (IT infrastructure service)

Implement & deliver additional local IT services to meet local company requirements not covered by corporate IT services

Support accurate and timely corporate IT budget process in the company

Management of all IT assets (hardware, software and service agreements) including clarification of user requests with the responsible cost unit, as well as lifecycle management of assets from their procurement via their installation at the users site & review of settlement of accounts to the ultimate disposal of the assets. All IT assets must be registered and updated in the central IT inventory.

All server and network activities require a physical presence, for instance patching of network connections, the installation and labelling of server and network hardware in racks, the management of backup tapes.

Documentation of the local server and network infrastructure (floor plan, LAN structure, location specific hardware and software installations, system room).

Distribution of security-related software components to client computers.

Organization and implementation of relocations of IT workplaces & offices.

Response & follow through all user requests. Escalation to 2nd Level Support as required.

Distribution & notice of IT standards, policies, and rules.

Local IT projects and new requirements coordinated with the assigned Technical Account Manager, involved teams in IT Infrastructure Services, and IT Application Services.

Remote handling of employees based in different countries.

Skills Required

Ms Office, Problem Solving, Compliances

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Delivery Manager • Gurgaon / Gurugram

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