Delivery Lead Manager

Skill required : Retirement Solutions - Policy Servicing

Designation : Delivery Lead Manager

Qualifications : Any Graduation

Years of Experience : 13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do Tower : Life and Pensions Level 1 : Account leadership team (UK Life and Pensions) Level 2 : Management CL7 Requirement A highly accomplished and results-driven service delivery leader with over 15 years of experience, including 10+ years in senior account leadership roles within the UK Life, Pensions and Investments domain. Proven expertise in managing large-scale operations, driving strategic transformation, and delivering exceptional value to clients through operational excellence, innovation, and risk governance. Candidates with equivalent experience in U.S. retirement services will also be considered. Key Areas of Expertise :

• Extensive Leadership Experience : Successfully led cross-functional teams of 100+ professionals, managing end-to-end service delivery across policy lifecycle operations including Pre-Underwriting, Underwriting, Policy Administration, and Claims Demonstrated ability to independently run entire accounts or large operational portfolios with full accountability for delivery, and client engagement.
• Deep Domain Knowledge : Comprehensive hands-on experience in UK Life, Pensions and Investments operations, with in-depth understanding of front-to-back insurance processes. Strong working knowledge of industry-standard platforms and systems. Certifications in UK / US Life and Pensions are a valuable addition.
• Operational Expertise : Thorough grasp of operational procedures and lifecycle management within the insurance and pensions landscape. Proficient in transition management, remote delivery models, and performance monitoring via SLA, TAT, Quality, AHT, NIGO, RCA.
• Risk and Compliance Leadership : Strong understanding of enterprise risk management, including financial reporting risks, data security, access governance, privacy, and internal controls. Skilled at designing and implementing robust control frameworks to proactively identify and mitigate potential risks. Advocates a risk-aware culture and effective contingency planning to enhance organizational resiliency.
• Transformation & Change Management : Demonstrated success in leading large-scale operational transformation programs, leveraging RPA, OCR, analytics, workflow automation, and other digital levers. Proven track record in improving productivity, reducing costs, and driving efficiencies at scale.
• Strategic Thinking & Problem Solving : Ability to operate across strategic and tactical levels. Adept at analyzing complex challenges and delivering both short-term solutions and What are we looking for long-term strategies aligned with business goals. Brings a business-oriented mindset to operational decision-making.
• Stakeholder & Client Engagement : Strong communication, influencing, and negotiation skills, with extensive experience in managing relationships with CXO-level stakeholders. Trusted partner in driving mutual success, value realization, and continuous improvement.
• Data-Driven Leadership : Proficient in defining and tracking key performance indicators (KPIs) and risk metrics to ensure real-time monitoring and effective governance.
• People Leadership & Team Building : Passionate about developing high-performing teams, fostering employee engagement, and leading with empathy and clarity—especially under pressure. Strong record of mentoring future leaders and building a culture of ownership, accountability, and collaboration.
• Continuous Improvement Focus : Committed to identifying and implementing continuous improvement across processes, reporting, technology, and risk controls to build scalable, agile, and resilient operations. Skillset :
• Bachelor s degree in business administration, operations management, or a related field
• 15+ years of experience in Life and Pensions Services, with a proven track record of
• successfully managing and leading teams.
• Previous experience in managing a team of professionals.
• Strong leadership skills, with the ability to motivate and inspire team members.
• Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiences
• Strong analytical and problem-solving skills, with the ability to identify and resolve operational issues.
• Knowledge of operational best practices, including quality control, performance management, and process improvement
• Proficient in the use of relevant software, including Microsoft Office, project management tools, and other relevant applications.
• Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously.
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork. Roles and Responsibilities :
• Role and Responsibilities :
• Lead and Manage a High-Performing Team : Oversee a team of Life and Pensions specialists, ensuring the delivery of high-quality, client-centric services aligned with business goals.
• Drive Client Acquisition and Retention : Design and implement effective strategies to attract new clients and retain existing ones, fostering long-term partnerships and driving business growth.
• Client Relationship Management : Build and maintain strong, trust-based relationships with clients to ensure high levels of satisfaction, sustained engagement, and account expansion opportunities.
• Performance Monitoring and Team Development : Conduct regular team reviews to assess key performance indicators (KPIs), identify improvement areas, share best practices, and implement actionable plans for continuous improvement.
• People Development and Coaching : Provide ongoing coaching, mentoring, and training to team leads, empowering them to build domain expertise, leadership capabilities, and service excellence.
• Cross-Functional Collaboration : Work closely with internal departments—including Operations, Compliance, Technology, and HR—to ensure seamless execution of business strategies and service commitments.
• Industry Expertise and Compliance Oversight : Stay abreast of developments in the Life and Pensions industry, including regulatory updates, emerging technologies, and market trends. Ensure all client operations are compliant with internal policies and external regulations.
• Account Governance and Audits : Conduct regular reviews of client portfolios to assess performance, ensure adherence to service standards, and maintain audit readiness.
• Reporting and Stakeholder Communication : Prepare and present comprehensive performance reports to senior leadership, covering team productivity, client satisfaction, risk insights, and business health metrics.

Show more

Show less

Skills Required

Operational Excellence, Leadership, Continuous Improvement, Client Relationship Management, Microsoft Office, Service Delivery, Performance Monitoring, Risk Management