SAP Delivery Manager

Position : SAP - Delivery Manager

Location : Gurgaon, Delhi

Key Responsibilities :

• Own end-to-end service delivery for SAP and related IT services, ensuring SLAs, KPIs, and performance standards are met.
• Coordinate with internal SAP functional / technical teams and external vendors to manage issue resolution, enhancements, and service requests.
• Act as the primary point of contact for SAP service-related escalations and problem management.
• Ensure successful incident, change, and problem management processes related to SAP systems.
• Drive regular service review meetings with stakeholders and provide performance reports.
• Collaborate with SAP project managers for service transition, knowledge transfer, and operational readiness.
• Identify areas for process optimization and work toward continuous service improvement.
• Support compliance with IT governance, audit, and security requirements, especially around SAP systems.
• Maintain up-to-date documentation for service processes, runbooks, and escalation paths.
• Provide leadership and mentoring to support teams involved in SAP service Skills & Experience :
• 8+ years of experience in IT service delivery, with at least 35 years working in SAP environments (SAP ECC, S / 4HANA, SAP BASIS, etc.
• Strong understanding of SAP modules (e.g., FI, MM, SD, HR) and integration points.
• Experience managing cross-functional teams and third-party vendors in a support / service capacity.
• Familiarity with ITIL practices and service management tools (e.g., ServiceNow, Remedy).
• Excellent communication, stakeholder management, and conflict-resolution skills.
• Strong analytical mindset with attention to detail in service reporting and SLA tracking.
• Ability to manage multiple priorities in a fast-paced environment.

(ref : hirist.tech)