Gleecus TechLabs - ServiceNow Developer - ITSM / ITIL Modules

Responsibilities :

• Design and develop applications and modules on the ServiceNow platform based on business requirements.
• Customize and configure ITSM modules Incident, Problem, Change, Request, and Knowledge Management.
• Build and manage Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer logic.
• Design Service Catalog items, workflows, and approvals.
• Integrate ServiceNow with third-party systems using REST / SOAP APIs and MID Server.
• Participate in the implementation of CMDB, Discovery, and Service Mapping (if applicable).
• Perform platform upgrades, patching, and maintenance.
• Ensure adherence to coding and security standards across the ServiceNow platform.
• Collaborate with cross-functional teams including architects, admins, and business analysts.

Required Skills :

(ref : hirist.tech)