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Lead ServiceNow Developer

Lead ServiceNow Developer

SKILL SOLVERSHyderabad
30+ days ago
Job description

Job Description :

Technical Leadership & Mentorship :

  • Lead a team of ServiceNow developers, providing technical direction, code reviews, and mentorship to ensure high-quality, performant, and scalable solutions.
  • Foster a collaborative and innovative team environment, promoting knowledge sharing and continuous improvement.

ServiceNow Platform Development :

  • Design, develop, and implement complex ServiceNow solutions including custom applications, modules, workflows, and UI components using Flow designer, JavaScript, GlideRecord, GlideForm, Jelly, Angular JS, and other relevant ServiceNow APIs and scripting languages.
  • Develop and maintain robust, secure, and high-performing integrations with external systems using various methods (REST, SOAP, MID Server, IntegrationHub).
  • Ensure adherence to ServiceNow best practices, coding standards, and security guidelines. Manage and execute technical tasks for platform upgrades.
  • Platform knowledge on ITSM modules, CMDB, On-call, Virtual agent, Service Portal, CSM etc.
  • Develop & configure ITAM with reconciliation, normalization & stock room.

    • Integrations :

  • Lead the design and implementation of complex integrations between ServiceNow and various enterprise systems (e.g., HRIS, CRM, monitoring tools, ITSM tools).
  • Define integration strategies, data mapping, and error handling mechanisms. Leverage IntegrationHub.
  • Design authentication & error handling of the integrations.

    • Now Assist & AI / ML Integration :

  • Explore, evaluate, and implement solutions leveraging ServiceNow Now Assist capabilities to enhance user experience, automate tasks, and improve efficiency.

    • Required Technical Skills & Experience :

  • 9+ years of hands-on development experience with ServiceNow, with at least 2 years in a lead or senior technical role.

    • Deep expertise in ServiceNow platform development :

  • Flow designer, JavaScript, GlideRecord, GlideForm, Script Includes, Business Rules, UI Policies, UI Actions, Client Scripts.
  • Service Portal development (Widgets, Pages, Themes, SCSS, AngularJS).
  • ServiceNow APIs (REST, SOAP).
  • Implementation knowledge in ITAM & SAM.
  • Implementation knowledge in CSM.

    • Proven experience with complex integrations :

  • Designing and implementing integrations using REST, SOAP, MID Server, and IntegrationHub.
  • Experience with various authentication methods (OAuth, Basic Auth, certificates).
  • Implementation of integrations using Flow designer & Integration hub.

    • Familiarity with ServiceNow Now Assist and AI / ML capabilities :

  • Understanding of Natural Language Understanding (NLU), Virtual Agent, and AI search functionalities.
  • Experience in leveraging or implementing AI / ML-driven features within ServiceNow.

    • Preferred Certifications :

  • ServiceNow Certified Application Developer - Highly desirable.
  • Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM, CIS-GRC, CIS-Discovery, CIS-Service Mapping).
  • Experience with other ServiceNow modules (ITSM, GRC, NowAssist).

    • (ref : hirist.tech)

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    Servicenow Developer • Hyderabad