Customer Service Associate – Inbound Voice Process (BPO)

Customer Service Executive – Voice Process (BPO)

Description

We are seeking a Customer Service Executive for our Voice Process hiring in across Mumbai. The candidate will be responsible for providing exceptional customer service through effective communication and problem-solving skills. This role requires a proactive approach to customer inquiries and a dedication to ensuring customer satisfaction.

Responsibilities

• Handle inbound / outbound customer calls in a professional and friendly manner.
• Understand customer needs, identify issues, and provide appropriate solutions.
• Maintain accurate records of customer interactions in CRM systems.
• Follow communication scripts, company policies, and compliance guidelines.
• Escalate unresolved issues to the appropriate departments.
• Meet daily / weekly targets such as call handling time, quality scores, and customer satisfaction.
• Provide product / service information and assist customers with troubleshooting.
• Maintain confidentiality of customer and company data.

Required Skills & Qualifications

Work Conditions

Preferred Attributes

To Fix a slot for the interview call @ 9987497551 HR Taiba - [HIDDEN TEXT]

or Call @ 7977890943 HR Zoya - [HIDDEN TEXT]

Skills Required

Voice Calling, International Bpo, Ites Bpo, Inbound Voice Process, Telecalling, Night Shift, Rotational Shift, Fresher Bpo