Tuta Insurance Brokerage - Head - Customer Service

Location : Mumbai (4 days in office, flexible timings)

Job Overview

We are looking for a senior professional to lead our inbound and outbound call center operations, manage customer grievances, drive NPS improvements, and ensure policyholder protection. The role also includes preparing and presenting regular reports to senior management.

Key Responsibilities

Call Center Management

• Oversee day-to-day operations of inbound and outbound call center teams
• Drive service levels, TATs, and quality benchmarks
• Build processes to handle peak loads and call volumes

Customer Grievance Handling

NPS & Customer Satisfaction

Policyholder Protection

Reporting & Insights

Team Leadership

Requirements

Work Mode

(ref : iimjobs.com)