Associate, IT Desktop Support Analyst

Title :

Associate IT Desktop Support Analyst

Roles and Responsibility :

1. Delivery and installation of desktop assets and peripherals to end users. Including swap / replacement of leased / owned PCs at PC end of life. Arranging shipment of equipment as necessary.

2. Provide Desktop Incident Management support to users who are based in the office or working remotely.

3. Build / image / configure PCs for deployment to users following standard processes.

4. Assist in moving users between office locations. Cabling desktop configuration patching etc.

5. Provide support of corporate mobile phones.

6. Provide support on hardware for meeting rooms.

7. Maintain and manage local hardware warehouse. Raise requests for desktop equipment as needed.

8. Point of contact for other IT services in local office (e.g. Networks servers etc.).

9. Provide status reporting to leads and management within the team.

10. Physical movement of hardware equipment is required as part of the role (i.e. moving around the office into and out of storerooms carrying where appropriate etc.).

11. Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance with company policies standards and procedures.

12. Escalates incidents not resolved within established service levels.

13. Performs own work and provide assistance to others as directed.

14. Maintain good relationships with other staff that support the performance of your work and promote good morale.

15. Assist with vendor management as needed for any service-related issue (e.g. Dell etc.)

16. Be a reliable source of IT information for users.

17. Follow Health & Safety regulations at all times (Lifting driving working within warehouse and storerooms etc.)

Required 3 years Experience in Desktop Support

Required Experience :

IC

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1