Desktop Support Engineer
ConfidentialPune30+ days ago
Job descriptionMonitor issues from start to resolution, escalating as needed. Advise users on the appropriate course of action. Log incidents and service requests and maintain relevant records. Track reliability data for services and improve the resolution process.
Key Deliverables :
- Act as the point of contact for service users to diagnose and resolve issues.
- Categorize and record queries, providing timely solutions.
- Provide essential online security advice and support.
- Ensure effective handling of incidents and service requests, following agreed procedures.
Role Responsibilities :
Skills Required
Software Troubleshooting, Desktop Troubleshooting, Ticketing Tools, Outlook Configuration, Hardware Troubleshooting
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Desktop Support Engineer • Pune
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