Associate, IT Customer Support Analyst

Title

Associate, IT Customer Support Analyst

Roles And Responsibility

• Delivery and installation of desktop assets and peripherals to end users. Including swap / replacement of leased / owned PCs at PC end of life. Arranging shipment of equipment as necessary.
• Provide Desktop Incident Management support to users who are based in the office or working remotely.
• Build / image / configure PCs for deployment to users, following standard processes.
• Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
• Provide support of corporate mobile phones.
• Provide support on hardware for meeting rooms.
• Maintain and manage local hardware warehouse. Raise requests for desktop equipment as needed.
• Point of contact for other IT services in local office (e.g. Networks, servers, etc.).
• Provide status reporting to leads and management within the team.
• Physical movement of hardware equipment is required as part of the role (i.e. moving around the office, into and out of storerooms, carrying where appropriate, etc.).
• Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance with company policies, standards, and procedures.
• Escalates incidents not resolved within established service levels.
• Performs own work and provide assistance to others as directed.
• Maintain good relationships with other staff that support the performance of your work and promote good morale.
• Assist with vendor management as needed for any service-related issue (e.g. Dell, etc.)
• Be a reliable source of IT information for users.
• Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)

Required 3+ years' Experience in Desktop Support

R2113734

Skills Required

Vendor Management, Cabling