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International Voice Process

ConfidentialBengaluru / Bangalore

30+ days ago

Job description

Description

We are seeking a dedicated and enthusiastic candidate for the position of International Voice Process. This role involves communicating with customers from various countries, providing them with support and resolving their queries through effective communication.

Responsibilities

Handle inbound and outbound calls for international customers.
Provide excellent customer service and support to clients.
Resolve customer queries and issues in a timely manner.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to achieve performance targets and goals.
Follow up with customers to ensure satisfaction and resolution of issues.

Skills and Qualifications

Excellent verbal and written communication skills in English.

Strong problem-solving abilities and conflict resolution skills.

Ability to work in a fast-paced environment and handle multiple tasks.

Basic knowledge of customer service principles and practices.

Proficiency in using computers and basic software applications.

Flexibility to work in different shifts, including nights and weekends.

LOCATION : Bangalore

Contact

HR Sanjana

7019506852

Skills Required

Accent Neutralization, Customer Service, Call Handling, Problem Solving, Technical Support, crm software, Data Entry, Multitasking, Time Management

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International Voice • Bengaluru / Bangalore